Change takes hold through three connected capabilities — each one rises or falls on how leaders show up, how teams adopt, and how the work is reinforced over time.
How leaders align around the change, set clear priorities, and protect progress under pressure
How change translates into role-level behaviors that teams practice in daily work
How adoption is reinforced, measured, and sustained over time in day-to-day operations
Most change assessments measure progress. This one measures whether change is actually showing up in how people work — across the three capabilities that determine whether intent becomes habit.
— Tracy Kosiarek, Principal Consultant, Zinata
Three decades of global manufacturing transformations — two at Procter & Gamble across the US, Vietnam, and China — taught her what makes change hold on the floor: clear behaviors, visible reinforcement, and leaders who keep showing up after the rollout ends. She built this scorecard from what Zinata’s consultants have seen work inside real transformations.
We read scorecard results personally. We’re as interested in learning how you’re navigating these capabilities as we are in sharing what we’ve learned.
